Help Centre

Click "Create profile" on the homepage and follow the 3-step registration. You'll need to verify your email address before your account is activated.

Connect is built for the South African Muslim community but is open to Muslims from anywhere. All prices are in South African Rand (ZAR).

Go to Dashboard → My Profile. A completion bar shows how complete your profile is. Completing more fields improves your match accuracy and visibility.

Yes — the Standard plan is free and lets you browse up to 20 profiles. To send messages and access full features, you'll need to upgrade to Premium.

Connect calculates compatibility scores across up to 9 dimensions including religious level, interests, family values, location, education and lifestyle. Premium members see all 9 dimensions.

Yes — go to Dashboard → Browse → Match preferences to toggle which dimensions matter to you.

Some members choose to blur their photo for Standard (free) members. Premium members always see photos clearly. You can enable this for your own photo in Profile → Photo settings.

Browse to a profile and click "Send introduction". You'll answer 3 structured questions before your message is sent. This ensures thoughtful, respectful first contact.

Messaging requires a Premium subscription. Standard members can receive introductions but cannot reply. Upgrade from Dashboard → Upgrade.

No — Connect automatically filters messages containing phone numbers, email addresses and social media handles. This protects all members and keeps communication on the platform.

Once a conversation is progressing well, Premium members can send a formal meeting request (in-person, video or phone call). The other person can accept or decline with a reason.

A wali is an Islamic guardian — typically a father, brother or male relative — who oversees the marriage process. Connect's wali system lets you link a wali to your account so they can monitor your activity.

Go to Dashboard → Wali settings and enter your wali's email address. They'll receive an invitation to create a wali account and link to yours.

You control exactly what your wali can access — messages, contact requests, matches and the ability to block users. Adjust permissions in Dashboard → Wali settings.

The Family plan covers both a seeker and their wali under one subscription at R249/month. Alternatively walis can have a free account.

Premium+ members can upload a South African ID or passport to get a verified badge on their profile. This shows other members that your identity has been confirmed by the Connect team.

We aim to review verification submissions within 1–2 business days.

Yes — ID documents are stored in a private, encrypted storage bucket and are only accessible to the Connect admin team. They are never shown to other members.

Go to Dashboard → Settings → Subscription and click "Cancel subscription". Your Premium access continues until the end of the current billing period.

Go to Dashboard → Settings → Account and click "Delete account". This permanently removes your profile and all data within 30 days.

Connect uses PayFast which accepts credit/debit cards, EFT, instant EFT and SnapScan. All payments are processed in ZAR.